Terms of Service

Effective Date: 12 October 2026

1. Introduction and Acceptance

By accessing or using roshni.care ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform. These Terms constitute a legally binding agreement between you and Roshni Care, Pune, India. Governing law: India. Jurisdiction: courts of Pune, Maharashtra.

We may update these Terms from time to time. Material changes will be notified at least 15 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

2. Who May Use the Platform

You must meet the following requirements to use the Platform:

• You are at least 18 years of age.
• You are legally capable of entering into a binding contract under Indian law.
• Your use of the Platform is not prohibited by any applicable law.

The Platform is not a substitute for emergency psychiatric care. If you are experiencing a mental health crisis, call iCall (9152987821) or Vandrevala Foundation (1860-2662-345), or visit our emergency resources page.

3. Nature of the Service

Roshni Care is an online mental wellness platform that facilitates access to therapy sessions with independent professional therapists.

• Sessions with therapists are not a medical consultation, clinical diagnosis, or prescription. Therapists are independent professionals; Roshni Care operates the platform and is not the employer of any therapist.
• Roshni Care does not provide medical advice, diagnose conditions, or prescribe medication. Nothing on this Platform should be construed as medical advice.
• Therapeutic outcomes cannot be guaranteed. Results depend on individual circumstances and engagement.

4. User Accounts

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You may not create more than one account per person.
• You must notify us immediately at shivashish@roshni.care if you suspect unauthorised access to your account.

6. Session Conduct

• You must treat therapists and other users with respect at all times during video, audio, and chat sessions.
• You may not record video or audio of sessions independently without the written consent of your therapist.
• Roshni Care does not record sessions. The spoken conversation is transcribed while we test follow-up notes. See our Privacy Policy for what we store and for how long.
• Use of the Platform for any unlawful purpose, harassment, or abuse is prohibited and will result in immediate account suspension.

7. Confidentiality

Session content is confidential. Your therapist will not disclose session content to any third party except in the following mandatory situations:

• Where there is imminent risk of harm to you or others, as required under Indian law.
• Where required by a court order or applicable law.

A therapist may consult with a clinical supervisor regarding your case on a de-identified and anonymised basis for professional development purposes.

8. Emergency and Crisis Disclaimer

This platform is not an emergency service and cannot provide crisis intervention. If you are in immediate danger or experiencing a mental health crisis:

• iCall (TISS): 9152987821
• Vandrevala Foundation: 1860-2662-345
• Or visit our emergency resources page for a full list of crisis helplines.

9. Intellectual Property

• All platform content (articles, resources, UI, branding) is owned by or licensed to Roshni Care and protected under the Copyright Act 1957.
• User-generated content (mood journal entries, profile information) remains your property. You grant Roshni Care a limited licence to store and display this content to you within the Platform.
• You may not copy, scrape, reproduce, or redistribute any Platform content without written permission.

10. Limitation of Liability

The Platform is provided "as is" without warranty of any kind. To the maximum extent permitted by Indian law:

• Roshni Care is not liable for therapeutic outcomes, therapist advice, or your reliance on any information provided through the Platform.
• Roshni Care is not liable for service interruptions caused by network failures, third-party provider outages, or events beyond our reasonable control.
• Our aggregate liability to you for any claim arising out of or related to these Terms shall not exceed the total fees you paid to Roshni Care in the three months immediately preceding the event giving rise to the claim.

11. Prohibited Conduct

You must not:

• Harass, abuse, or threaten any therapist or other user.
• Use the Platform for any illegal activity under Indian law.
• Scrape, reverse-engineer, or use automated tools to access the Platform without our written permission.
• Impersonate any person or misrepresent your identity.
• Circumvent any security or access control feature of the Platform.

12. Termination

• We may suspend or terminate your account immediately for material breach of these Terms, without notice.
• You may delete your account at any time by contacting us at shivashish@roshni.care. We will delete your data in accordance with our Privacy Policy.
• Sections 7, 9, 10, and 13 survive termination of your account.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. All disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

We encourage you to contact us first at shivashish@roshni.care to attempt good-faith resolution before initiating formal legal proceedings.

14. Changes to These Terms

We will provide at least 15 days' notice before material changes to these Terms take effect, via email to your registered address. Continued use of the Platform after the effective date of the change constitutes your acceptance of the new Terms.

15. Contact

For questions about these Terms, email shivashish@roshni.care. We aim to respond within 5 business days.